FAQ :: Sri Ratih Cottages
FAQ


Before you contact us, please check our FAQ to see if your questions have already been answered.

Can I make booking amendment?
   1. Please amend your booking on our website
   2. Or email our reservation department for assistance at reservation@sriratih.com for "Change of Reservation"
   3. Confirmation of changed reservation is subject to room availability

What is your cancellation policy?

Low Season Period

Reservations cancelled less than 3 days prior arrival are charged one night charge
If any early checked out, the entire room nights reserved to be charged.
No Show, it would be charging full amounts as a No Show fee from the total room nights reserved.

High and Peak Season Period

Reservations cancelled less than 7 days prior arrival are charged one night charge
Reservations cancelled less than 3 days prior arrival are charged full amount
If any early checked out, the entire room nights reserved to be charged.
No Show, it would be charging full amounts as a No Show fee from the total room nights reserved.

What is the Check in and check out time?
Check-in time: 14:00 hrs
Check-out time: 12:00 hrs

How is day use policy of the Resort, check-in time, and check out time?
Day use until 18:00, 50% room charge will be applied, after 18:00 full charge will be applied

What is your children policy?
Free! All children under 12 years stay free of charge when using existing bedding
Free! All children under 2 years stay free of charge for cots
All older children or adults are charged USD 15 per night per person for extra beds
Maximum capacity of extra beds in a room is 2
Maximum capacity of babycots in a room is 1
Any type of extra bed/cot or crib is upon request and needs to be confirmed by the hotel
Supplements will not be calculated automatically in the total costs and have to be paid separately in the hotel

Can I have airport pick up?
Yes, We provide airport pickup with additional charge. Please ask our reservation staff when you make a booking

How do I check the room availability and rates?
   1. Go to our instant confirmation booking’s page, enter your check in and check out date. The engine will show you room availability and rates
   2. Special internet rates are only valid if you book through www.sriratih.com
   3. All rates quoted in US dollars will be converted into local currency (IDR) upon settlement.
   4. Rates may change without prior notice

What should I do when I wish to extend my stay?
If you wish to extend your stay, you may check availability on the website or Front Desk

Which credit cards do we accept?
Visa and Master Card

Are your Hotel rates per room or per person?
The rates displayed are per room, not per person. As a general policy, Sri Ratih Cottages allow only 1 extra bed per room, unless otherwise specified. Extra bed will be changed for the 3rd person.

What’s the inclusion of the room rate?
Rates inclusive of daily Breakfast, Internet access and Wi-Fi in public area, tax and service charge, unless otherwise specified

Where is BALI?
Bali island is a province in Indonesia located at 8°25′23″S 115°14′55″E / 8.42306°S 115.24861°E Coordinates:8°25′23″S 115°14′55″E / 8.42306°S 115.24861°E , the westernmost of the Lesser Sunda Islands, lying between Java to the west and Lombok to the east. It is one of the country's 33 provinces with the provincial capital at Denpasar towards the south of the island.
With a population recorded as 3,151,000 in 2005, the island is a home to the vast majority of Indonesia's small Hindu minority. 93.18% of Bali's population adheres to Balinese Hinduism, while most of the remainders follow Islam. It is also the largest tourist destination in the country and is renowned for its highly developed arts, including dance, sculpture, painting, leather, metalworking and music.
Flying time to Jakarta is about 1.5 hours, to Singapore and Perth (Australia) 2.5 and 3 hours, and to Hong Kong about 4 hours. 20 hours from New York and 18 hours from London.

Where is Sri Ratih Cottages?
Sri Ratih Cottages is located in Jalan Campuhan 1, Penestanan, Ubud - Bali. The central of Ubud is about 15 minutes walk from Sri Ratih Cottages. Please see our Map for detail

How far is Sri Ratih Cottages from the airport?
It is 45 minutes drive from International Ngurah Rai Airport.